Refund policy
Returns & Cancellations
Original artwork and fine art prints are carefully created or produced specifically for each order. Because of their unique nature, all sales are considered final.
Returns or exchanges are accepted only if your artwork arrives damaged or if you receive the incorrect item.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at norma@medleyindesign.com. Please include your order number and clear photographs of the artwork, the shipping box, and all packaging materials so we can evaluate the issue and make it right.
Damages & Issues
Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or you receive the wrong artwork, contact us as soon as possible so we can resolve the issue promptly.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Original artwork (unless damaged or incorrect upon arrival)
- Open-edition fine art prints (unless damaged or incorrect upon arrival)
- Custom or commissioned artwork
- Personalized items
- Sale or clearance items
- Gift cards
If you have any questions about your purchase or whether your order qualifies for a replacement, please contact us at norma@medleyindesign.com before placing your order.